Mantra at Sharks
Offering a premier dining and entertainment district with a multi-purpose events centre, two restaurants, café, five bars, 24/7 fitness centre and now, in a development with Mantra Hotels, home to elite Southport accommodation. Located in the heart of the CBD, just a short walk from Griffith University Gold Coast University Hospital and beautiful Broadwater Parklands, its superb facilities and renowned Mantra hospitality makes Southport Gold Coast a destination in its own right. This is a new hotel, so meets all of today's accessibility standards. There are two long stay rooms and two with automatic doors. All accessible rooms also offer interconnecting carers room.
Our Address:
Address:
3 Melia Court
Southport, Queensland
Southport, Queensland
Telephone:
(07) 5603 3200
Email:
Our Location:
Premises Description:
Car Park1. Do you provide designated parking for people with disabilities onsite?
Yes
1a. Do the designated parking spaces measure at least 3200mm?
Yes
1b. Are the spaces marked with a wheelchair symbol?
Yes
1c. Are the spaces undercover?
Yes
1c.a. Is the overhead height clearance at least 2500mm?
No
2. Is there a clear and continuous accessible path of travel from the car park to reception?
Yes
3. Is there a clear and continuous accessible path of travel from the car park to accommodations?
Yes
4. Is there clear external and internal directional signage?
Yes
5. Is there a coach parking?
Yes
Reception Area1. Is there a clear and continuous accessible path of travel into the Reception Area (free of stairs)?
Yes
2. Is there a doorbell or intercom?
Yes
2a. Is it located at an accessible height (900mm – 1100mm
Yes
3. Is the doorway wide (min 850mm) and self opening or easy to open?
Yes
4. Are there slip resistant floors and ground surfaces?
Yes
5. Is part of the reception desk low enough to be used by a person using a wheelchair?
Yes
6. Is there seating available for guests who are unable to stand for long periods?
Yes
Restaurant1. Does your establishment have restaurant facilities?
Yes
1a. What are the opening hours?
2. Is there a clear and continuous accessible path of travel into the Restaurant Area (free of stairs)?
Yes
3. Is there a ramp to access to the restaurant area?
Yes
3a. Are grab rails provided?
Yes
4. Are there slip resistant floors and ground surfaces?
Yes
5. Is there an accessible toilet nearby?
Yes
6. Is there clear space between furniture for a person using a mobility aid to manoeuvre? (Wheelchair, walking frame, or people with prams etc)
Yes
7. Are tables of suitable height for people using wheelchairs (min 650mm)?
Yes
8. Are seats with backs and armrests available?
Yes
9. Is there a low height service counter?
Yes
10. Is table service provided?
No
11. Accessible payment options (mobile EFT-Pos facility)?
No
12. Is there space for assistance animals at tables?
Yes
13. Is there a large print menu displayed externally (18 point font, Arial)?
No
14. Are table numbers large print?
Yes
15. Are menus available in large print (18 point font, Arial)?
No
16. Are menus available in Braille?
No
Conference Facilities Does your establishment have Conference facilities?
Yes
1.Is there a clear and continuous accessible path of travel into the Conference area(free of stairs)
Yes
2. Are there slip resistant floors and ground surfaces?
Yes
3. Is there an accessible toilet nearby?
Yes
4. Is there clear space between furniture for a person using a mobility aid to manoeuvre? (Wheelchair, walking frame, or people with prams etc)
Yes
5. Are tables of suitable height for people using wheelchairs (min 650mm)?
Yes
6. Are seats with backs and armrests available?
Yes
7. Is there a hearing loop available which is clearly sign posted and always turned on?
No
Common Areas1. Is there consistent and even lighting throughout?
Yes
2. Are there clear and accessible paths of travel from each accessible entrance to all areas and facilities used by the public?
Yes
3. Are passage ways wide enough for people using mobility aids such as wheelchairs (min 1000mm)?
Yes
4. Are floor/ground coverings slip resistant, firm and smooth?
Yes
5. Is there signage to make it easy for people to find their way around?
Yes
6. Where there is fixed seating, is there room for people using wheelchairs or people with prams to move around?
Yes
7. In sitting areas, are there spaces for a person using a wheelchair to sit with friends?
Yes
8. Can facilities be made available for assistance dogs, such as water and information on walking areas?
Yes
9. Do you have a swimming pool?
No
Common Area Toilets1. Do you have any common area toilets on your premises?
Yes
1a. Do all toilets have clear identification signs?
Yes
1b. Is there a unisex accessible toilet close to other toilets with a clear wheelchair symbol?
Yes
1c. Is the accessible toilet room size at least 2500mm x 1900mm?
Yes
1d. Is the toilet area fitted with grab rails?
Yes
1e. Is the clearance between the washbasin and any other fixed items at least 1100mm?
Yes
1f. Are all fixtures in the toilet area set at heights between 900mm - 1100mm?
Yes
Lifts1. Is there a lift for public use within the complex?
Yes
1a. Are there hand rails in the lift?
Yes
1b. Is there enough space for people using a mobility aid to enter and turn around (min 1400mm deep and 1100mm wide)?
Yes
1c. Are the buttons low enough for everyone to reach them (900 – 1100mm)?
Yes
2. Are they clearly identified with Braille and tactile signage?
Yes
3. Are the buttons raised tactile and Braille information next to them?
Yes
4. Is there audible information telling people which floor they are on?
No
5. Where lifts are provided are there clear visual signs telling people which floor they are on?
Yes
Guest Rooms1.How many accessible rooms do you provide?
4
2. Are doorways 850mm or wider when open?
Yes
3. Are the doors easy to open with one hand?
Yes
4. Is there good circulation space around the bed to allow mobility aids to be manouvered?
Yes
5. Is there enough clearance under the bed to enable to use of a hoist?
Yes
6. Are all controls and switches at accessible height (900mm – 1100mm)?
Yes
7. Are all facilities such as kettles, phones, remote controls etc at table height?
Yes
8. Are telephone, lights and TV controls within reach of the bed?
Yes
9. Are clothes hanging rail & shelving accessible from a wheelchair?
Yes
10. Are curtains or blinds easy to reach to open and close?
Yes
11. Is room furniture easily moved to create more space?
Yes
12. Is room service available for meals?
Yes
Bathrooms in Guest Rooms1. Is the floor surface slip resistant?
Yes
2. Is the toilet area fitted with grab rails?
Yes
3. Is the shower area fitted with grab rails?
Yes
4. Does the shower area provide clear space of at least 1200mm x 1200mm?
Yes
5. Is the minimum clearance between the washbasin and any other fixed item at least 1100mm?
Yes
6. Is the shower area on a level, self draining floor?
Yes
7. Is the access to the shower area free of any step hob or sliding door track?
Yes
8. Can you provide a portable shower seat?
Yes
9. Is the shower head extendable?
Yes
10. Can shower fittings and fixtures be reached from a seated position?
Yes
11. Are the taps lever or capstan?
Yes
12. Is there a bathtub?
No
Vision Do you provide any facilities for people with vision impairment?
Yes
1. Are all accessible facilities identified with clear and legible Braille and tactile signage?
No
2. Are lifts are provided?
Yes
3. Are tactile ground surface indicators in place where applicable to warn of the approach to a stairway or ramp other than a step ramp or kerb ramp?
No
4. Are there any stairs on an accessible path of travel?
Yes
Hearing1. Do you provide any facilities for people with Hearing impairment?
Yes
2. Do any of your staff have basic sign language skills?
No
3. Are staff members aware they should speak clearly and look at the customers when talking (for easy lip reading)?
Yes
4. Do you provide pen and paper for exchanging information?
Yes
5. If screens form part of the counter, are they non-reflective?
No
6. Is a hearing loop system installed?
No
7. Do televisions have captions (subtitles) enabled?
Yes
8. Are smoke detectors fitted with a neon light?
No
9. Do you provide a telephone with built-in or clip-on amplifier, telecoil coupler and flashing light alert?
No
10. Do you provide a vibrating alarm clock?
No
General Ammenities1. Do you have a Concierge serice?
Yes
1a. Is it a 24 hour service?
Yes
2. Do you have a Tour Desk?
Yes
3. Do you provide a FREE Internet Access?
Yes
4. Do you provide Lockers?
No
5. Do you have a Foreign Currency Exchange service?
No
6. Do you have an onsite Gym?
Yes
7. Do you provide a Dry Cleaning / Laundry Services?
Yes
General Information
+ Other Information
Ratings on "Mantra at Sharks"